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Warranty & Guarantee

Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price, less shipping and handling for online orders, for all new, non-worn products. For your convenience, we accept returns for items purchased online by mail and also at any company-owned retail or outlet store in the United States. For more information, please see our Returns & Exchanges page, or contact us directly if you have any questions or concerns.

Limited Warranty

We warrant that the products will be fully functional and free from defects in material and suitable for normal use and in conformity with the terms of the contract. Our liability and the sole remedy under this warranty is limited to the applicable warranty period for the corresponding product and as stated on our website and to repair or replacement of the products determined by Seller to be defective or refund of the purchase price or partial purchase price paid by the Buyer for the items in concern. All warranties are valid only for products purchased directly from the Seller.

The Seller’s obligations under this warranty shall be discharged, at its option, by repairing, replacing, or giving credit for defective products. Buyer has to grant the Seller a reasonable period for removing the defects; if Buyer refuses to grant such period, the Seller shall be released from warranty. If and in the case of a lifetime hardware warranty is granted by the Seller, the period of the hardware warranty is a guarantee on the lifetime of the product on the market and as of the acceptance of the products by Buyer. In the event of discontinuance of product manufacture, the Sellers warranty support is limited to twelve (12) months from the date of discontinuance.

Buyer has to give the Seller notice of defects in writing and stating sufficient reasons, immediately but within 30 days as of delivery of products at the latest. Any defects that could not be detected within that period in spite of careful examination must be communicated to the Seller, in writing and stating sufficient reasons, immediately after becoming known. In default of such immediate communication, any warranty shall be excluded. The warranty shall be ruled out if the products are handled, after their acceptance, in an improper manner or not in conformity with the instructions recommended by the Seller.

The Seller reserves the right to require the faulty product for further analysis. Any claims of the Buyer beyond the obligations under this warranty are excluded. To the full extend permissible by applicable law, this site’s owner disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. In case of unjustified complaints Buyer shall reimburse the Seller for all expenses arising from such complaints, including but not limited to any additional legal expenses that might occur.

One Year Limited Warranty

WM-LED products are warranted to be free from defects in materials or workmanship for one (1) year from the date of purchase from an authorized dealer of the products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. Subject to applicable law, in no event shall our liability exceed the purchase price of the products.

What Is Covered by this Warranty

WM-LED, LLC of PO BOX 150017, Grand Rapids, Michigan, U.S.A. 49515 (“WM-LED”) warrants the WM-LED-branded LED products and the WM-LED branded accessories contained in the original packaging (“WM-LED Product”) against defects in materials and workmanship when used normally in accordance with our published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). WM-LED’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

What Is Not Covered by this Warranty

This Warranty does not apply to any non-WM-LED branded products, even if packaged or sold with. Manufacturers, suppliers, or publishers, other than WM-LED, may provide their own warranties to you – please contact them for further information. WM-LED does not warrant that the operation of the WM-LED Product will be uninterrupted or error-free. WM-LED is not responsible for damage arising from failure to follow instructions relating to the product’s use.

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, nicks, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the WM-LED Product’s specifications (WM-LED Product specifications are available at www.wm-led.com under the technical specifications for each product); (d) to damage caused by accident, abuse, misuse, liquid contact, flood, fire, earthquake or other acts of nature or other external causes; (e) to damage caused by operating the WM-LED Product outside WM-LED’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of WM-LED or an WM-LED Authorized Service Provider (“ASP”); (g) to an WM-LED Product that has been modified or altered to change functionality or capability without the written permission of WM-LED; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the WM-LED Product; (i) if any serial number has been removed or defaced from the WM-LED Product; or (j) if WM-LED receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate other security measures designed to prevent unauthorized access to the WM-LED Product, and you cannot prove in any way that you are the authorized user of the product (e.g. by presenting proof of purchase); or (k) Repairs have a ninety (90) day warranty. If the unit sent in is still under its original warranty, then the new warranty will be the longer of ninety (90) days or the balance of the original one-year warranty.

Limitation of Liability

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ASSOCIATES COSTS OF RECOVERING.

THE FOREGOING LIMITATION SHALL ALSO NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. WE DISCLAIMSANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR REPLACE THE PRODUCT. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How Consumer Law Relates to this Warranty

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, WE DO NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

Warranty Limitations Subject to Consumer Law

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. WE DISCLAIM ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, AND WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT OUR OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

Product Images, Virtual Designs and Descriptions

Product images, virtual designs or mock-ups are graphic illustrations of the product and are used to make it easier for customers to choose the right product. Neither the visual designs nor the product pictures published online are exact images of the actual products and are to be used as reference only. Under no circumstances is the Seller liable for any discrepancies between mock-ups, product pictures or product descriptions and the actual products delivered.

Product Safety

It is responsibility of Buyer to comply fully with all industry safety standards applicable to the distribution, manufacturing or sale of items incorporating the products supplied by Seller, and Buyer shall comply fully with all applicable safety-related laws, rules and regulations of any governmental body having jurisdiction to regulate the manufacturing, distribution or sale of items incorporating the products supplied by the Seller. Buyer agrees explicitly to hold Seller harmless of any expense, loss, costs or damages relating to any claimed failure by Buyer to comply with any such industry standards applicable in Buyers jurisdiction.

Product Samples & Special Productions

Product samples, customized production samples, and special productions made are principally excluded from warranty, return or exchange. All product samples shown are only used to illustrate the model, type and general quality of the products and do not represent that the products would necessarily conform to that sample model or special production.

General

No reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the product purchase took place.

Changes to our Warranty & Guarantee Policy

We reserve the right, in its sole discretion, to change the Terms under which this Site is offered, and we may change our Warranty & Guarantee Policy to improve our customer service and/or business processes. If we decide to change our Warranty &/or Guarantee, we will post those changes on this page and/or update the modification date below. The most current version will supersede all previous versions, and apply to products purchased on or after the most current modification date. This policy is effective as of the modified date below, and may be updated at any time and without any further notice and displayed here.

This Warranty & Guarantee Policy was last modified on 11/04/2016.
Copyright © 2016 WM-LED, LLC. All Rights Reserved.

Contacting Us

If you have questions or need further assistance regarding, online orders, express delivery, import procedures, or other feel free to contact us at anytime. We’ll be glad to assist you and we ensure that we’ll do our very best to make all your purchases both more convenient and easy.

WM-LED, LLC
PO Box 150017
Grand Rapids, MI 49515
USA
Email: info@WM-LED.com
Phone: 1-616-419-3678
Site: WM-LED.com

Contact

1 (616) 419-3678

info@wm-led.com

About

WM-LED is your professional LED distributor of quality LED lighting, fixture and retrofit kits. We offer both direct and B2B pricing options, and supporting you with our expertise. Quality management is solidly integrated into our business and streamlined with industry quality standards such as RoHS, UL, CE & ISO.

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