Shipping & Delivery
All orders and purchases made through www.WM-LED.com (the Seller) and the facilities of this website shall be subject to these terms and conditions. By using this website and placing an order the customer will be deemed to have acknowledged and accepted the terms and conditions. Any of the Buyer’s terms and conditions, which are different from or in addition to those contained in this Agreement are objected to by the Seller and shall be of no effect unless specifically agreed to in writing by the Seller.
For orders under $100 UPS shopping charges are prepaid and added to order totals. We reserve the right to alter shipping charges on any order that we deem to have been calculated incorrectly. We reserve the right to choose the carrier of our choice when a free shipping coupon is used during checkout.
Most orders will ship on the same or next available business day with exception to large orders. Back-orders will be made known to customers whenever possible. If you have a concern regarding when your order will ship, please feel free to contact us by phone or via email.
On Domestic Orders up to $100 (not including Alaska, Hawaii or Puerto Rico)
We offer a combined standard flat rate shipping to most U.S. locations, including military addresses and U.S. territories. Express delivery is available at an additional charge. Additional freight surcharges and shipping exclusions may apply to furniture purchases.
All orders received before 12:00pm EST Monday – Friday are processed within 2 business days of payment verification and are shipped at a flat rate of $6. Most orders shipped via UPS. Final delivery of most UPS orders will be completed by USPS mail carriers. In some cases end delivery will be completed by UPS.
Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can. Please carefully review your shipping information before placing your order.
Overnight and 2-3 Day Expedited Shipping (US locations)
All orders received before 12:00pm EST Monday-Friday with the Express or Expedited Shipping option selected are processed the same business day as the payment method is verified, and will be delivered via UPS.
Pricing and delivery times for Express and Expedited Shipping is as follows:
• Overnight (Next Business Day typically delivered by 3:00 pm): $25 flat rate
• 2-3 Day Expedited (2-3 Business Days): $15 flat rate
Expedited service is not available for PO Boxes, U.S. territories, or military addresses.
We value our customer’s trust and aim to provide the highest level of security possible. In some cases, additional information may be required to process your order. You may be contacted to verify your order information. Your order will be shipped the same day your order information is verified.
Multiple Shipping Addresses & Multiple Packages
To ship to more than one address, please create separate orders. We make every attempt to ship your order complete with minimal excess packaging. However, in some instances your order may arrive in multiple packages.
How Fast You Can Receive An Order
You can expect your order to arrive within 3-5 days after it’s out for dispatch via UPS, and we’ll usually dispatch your consignment within three to four days upon receiving your payment. Note that for certain orders, such as for wholesale orders you’ll need to allow a lead time of up to fifteen days for production and manufacturing of your order.
You can rely on our dedication and our constant efforts to improve our performance as well as optimizing our logistic supply chains. Logistics have a very high priority for and because of this you can expect us to improve our overall service level by delivering solutions in close co-operation with courier services so that you as a customer benefit from a faster and more reliable delivery.
Time of Delivery
We will normally handle the order within 15 working days and depending upon size of the contract or purchase agreement and presupposed the Buyer has provided all necessary information and components needed for production to the Seller. Once the product(s) has been shipped, the customer will receive an electronic shipment confirmation via email. Further a shipping tracking number will be included, if available. In general, orders are shipped Monday to Friday and excluding holidays. We cannot ship to P.O./A.P.O/F.P.O box addresses.
We will use reasonable endeavors to ensure delivery of the goods, products and consignments and provide service in accordance with delivery/completion schedules agreed with the Buyer, but cannot accept any liability whatsoever for failure to do so, however arising. The times of delivery indicated in the order and acknowledgment of order are for reference and not binding. There shall be no unilateral right of rescission for an acknowledged order. Any claims from Buyer for damages caused by delayed delivery, short delivery, or non-delivery are explicitly excluded.
Unforeseeable events incurred through no fault of the Seller or other extraordinary events at the Sellers premises or its subcontractors or other impediments impossible for the Seller to foresee shall entitle the Seller to defer the date of delivery for a period equal to the time lost by reason of such event or impediment. In any case the Buyer shall be obliged to purchase all products already finished or begun in consequence of the order placed. Notwithstanding the Seller may enforce subsequent charges or claims for damages caused by reduced purchase quantity. The Buyer is responsible for collecting and receiving the consignment on the date of delivery.
Delivery, Risk of Loss & Force Majeure
All products shall be shipped from Seller’s manufacturing facilities or warehouse locations according to any location designated by Buyer. The consignment shall be deemed delivered to Buyer when delivered to the transportation company or forwarding courier at the shipping point unless otherwise agreed to in writing by Seller.
Transportation charges and expenses shall be paid by Buyer including the cost of any insurance against loss or damage in transit unless otherwise agreed to by the Seller. If special routing or expedited transportation is requested, the Buyer will assume the additional expense. The Seller reserves the right to ship products freight collect. Subject to the security interest reserved by the Seller title and risk of loss and/or damage to products shall pass to Buyer upon delivery of the consignment to the forwarding transportation company or express courier at the point of shipping.
Any confiscation or unforeseen destruction of or damage to the consignment shall not reduce or in any way affect the liability of Buyer. In the event Buyer rejects or revokes acceptance of any products for any reason, all risk of loss and/or damage to such products shall nonetheless remain with Buyer unless and until the same are returned at Buyer’s expense to a location or destination and as Seller may designate in writing.
If for any reason (other than exercising the rights set out in the Warranty and Return Policy to return the goods) the Buyer does not accept delivery of the consignment or the forwarder or shipping company is unable to deliver the goods on time due to failure of the Buyer to provide appropriate instructions, including but not limited to inputting or providing the correct delivery address with the order, and the goods are returned to origin, the Buyer will be liable for all related costs and expenses.
The Seller can arrange to have the order delivered again, however, a delivery charge will be incurred to cover extra costs for the 2nd delivery. We recommend that the delivery address is an address where someone is available during working hours to sign for and take the delivery. Every consignment is to be inspected by the Buyer upon receipt, and the Buyer is responsible for filing complaints or claims in case of evidence that the consignment has been damaged during shipping. In case of any contract breaches or non-compliances caused by external force majeure no party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.
All products delivered under these Terms of Service shall be deemed as accepted by Buyer and as conforming to this Agreement, and Buyer shall have no right to revoke any acceptance, unless a written notice of the claimed nonconformity is received by Seller within thirty (30) days of delivery. Any use of a product by Buyer or its employees for any purpose after the delivery of the order consignment shall constitute an acceptance of that product by Buyer.
The products delivered have to be taken over by Buyer, even if they have insignificant defects. The Buyer is responsible to inspect and verify the received amount, color, model and customizations of the consignment within 30 days. This acceptance test shall be carried out by Buyer within 30 days, as of date of delivery. Should the take-over be delayed by reason of circumstances outside the Sellers’ responsibility, the written communication of readiness for dispatch by Seller to Buyer shall be considered the date of delivery. In default of any written communication of inability to take delivery by Buyer within the time for taking delivery, the products shall be deemed accepted. After 30 days the consignment or sub-batches will be considered as approved in regarding to these characteristics, and complaints regarding these issues will be excluded from the warranty. Unavoidable and minor discrepancies of quality, size, colors, complexion or magnitude that are typical and normal for commercial trade are no sufficient reason for reclamation.
Changes to our Shipping & Delivery Policy
We reserve the right, in its sole discretion, to change the Terms under which this Site is offered, and we may change this Shipping & Delivery Policy from time to time by updating this page. If we decide to change our Shipping & Delivery, we will post those changes on this page and/or update the modification date below. The most current version will supersede all previous versions. You should check this page periodically to stay updated and ensure that you are happy with any changes. This policy is effective as of the modified date below, and may be updated at any time and without any further notice and displayed here.
This Shipping & Delivery Policy was last modified on 11/04/2016.
Copyright © 2016 WM-LED, LLC. All Rights Reserved.
If you have questions or need further assistance regarding, online orders, express delivery, import procedures, or other feel free to contact us at anytime. We’ll be glad to assist you and we ensure that we’ll do our very best to make all your purchases both more convenient and easy.
PO Box 150017
Grand Rapids, MI 49515
Shop - Lights
Shop - Fixtures
1 (616) 419-3678
WM-LED is your professional LED distributor of quality LED lighting, fixture and retrofit kits. We offer both direct and B2B pricing options, and supporting you with our expertise. Quality management is solidly integrated into our business and streamlined with industry quality standards such as RoHS, UL, CE & ISO.